Prices are subject to change without notice and include GST

OFFICE HOURS: 8am-6pm Mon-Fri; 8am-4pm Sat & Sun & Public Holidays.  Closed Christmas Day.

Booking, Cancellation and Refund Policy

BOOKING POLICY

A deposit is required to secure each reservation.  A deposit equal to the first nights Accommodation/site tariff must be paid at the time of booking or payment within 7 days of booking reservation, otherwise your reservation will be cancelled. No reservations will be guaranteed without a deposit.  The deposit can be paid by credit card over the telephone, we accept Visa and MasterCard. Personal cheques will only be accepted if received more than 2 weeks prior to arrival. If sending a cheque or money order, please record your full name, postal address, phone number and reservation number on the reverse side. If the booking is Peak Season – Easter/Christmas School Holidays you will be required to pay the full amount one month prior to the arrival date as confirmation. The balance of your account, plus a $20 key deposit (per key), is payable upon arrival by Cash, Credit Card or EFTPOS. Please note that cheques are not accepted on arrival. 

Members of Family Parks of Australia and New Zealand are eligible for their 10% discount on their booking only (to the value of $40 Cabins/Villas, $20 Sites). Please mention your membership upon booking and present your membership card upon arrival at Bundaberg East Cabin & Tourist Park. (If you are not a member please ask our friendly staff how to join)

CHECK IN  from 1.00pm, CHECK OUT before 10.00am, daily

(Christmas Day) Please note Bundaberg East Cabin & Tourist Park is closed on Christmas Day! Arrivals and Departures cannot be scheduled for this day.

CANCELLATION POLICY   Please note:  This policy does not apply after the booking has commenced

Low/Off Peak Season - Cancellations advised with 24 hours notice are fully refundable less a $30 administration fee. Cancellations inside of 24 hours of arrival will result in forfeiture of all monies paid.

High/Peak Season - Cancellations advised with 21 days notice are fully refundable less a $30 administration fee. Cancellations inside of 21 days of scheduled arrival date will result in forfeiture of all monies paid.

If less than the above mentioned notice is given for a cancellation, no refunds or credit will be given. This also applies for all date changes/booking alterations.

If you do not notify Bundaberg East Cabin & Tourist Park of your cancellation, or if you do not arrive by 10.00am on the day after your scheduled arrival date, then your booking will be cancelled by the Park Owner or Manager without any refund to you.

REFUND POLICY

Once your booking has commenced NO REFUNDS or CREDITS will be given!